Consumer chief undermines consumers, again.

Amazon helps itself, not consumers

Photo by Bryan Angelo on Unsplash

Go read, it’s quite enlightening. Via the Washington Post:

SEATTLE — When Jeff Peterson’s Amazon seller account was hacked recently, he frantically tried to reach Amazon’s customer service for help restoring access to his sports memorabilia store.

As nearly 4,000 fraudulent orders rang up, the Garden Grove, Calif.-based seller called Amazon’s seller support line, phoned its main customer service number, reached out via a separate account on its Canadian site, and even sent an email to chief executive Jeff Bezos. Nothing worked.

“I can’t get any answers from Amazon at all to fix this,” Peterson said, as negative reviews of his service accumulated, decimating his business.

One thing he hadn’t done was pay as much as $5,000 a month for a program Amazon offers sellers as a way to get quick help from a real person.

Amazon has become a powerful marketplace alongside its role as an online retailer, with more than 2.5 million third-party sellers who have become global businesses on its platform. Early on, Amazon compelled sellers to use its warehouses to guarantee speedy Prime shipping, in addition to other programs that largely benefited consumers. But now, sellers and former employees familiar with Amazon’s internal strategy say the company is increasingly focused on boosting its profits on the backs of its sellers — often without any clear upside for customers.

 

Decrease corporate power to increase consumer power

If it’s done right, healthcare reform won’t cost any more than we already spend

Be suspicious

If you think side effects are related to a new drug you’re taking, err on the side of caution. Be persistent with asking questions. Remember, most of what doctors tell you was relayed by a pharmaceutical salesperson. They might believe they’re telling you the truth, but often, the full facts have been hidden from the prescribers:

Warren promises to kill ISP monopoly protection

This is exactly the pro-consumer attitude we like to see! You go, Sen. Warren:

Presidential hopeful Elizabeth Warren has unveiled a plan she says will not only improve broadband access in America, but kill state laws specifically designed by the telecom industry to hamstring broadband competition.

Warren’s proposal, outlined in a Medium post as part of a broader plan for rural America, includes doling out $85 billion to help fund broadband deployment to underserved areas. FCC data suggests that 39 percent of rural Americans still lack access to broadband.

But the plan also does something notable: it takes aim at the growing roster of protectionist state laws telecom lobbyists have used to crush competition across the country.

“Many small towns and rural areas have turned to municipal networks to provide broadband access in places that the private market has failed to serve—but today, as many as 26 states have passed laws hindering or banning municipalities from building their own broadband infrastructure to protect the interests of giant telecom companies,” Warren said.

Why we sent the insulin petition

 

This is happening all over America. I’ve seen several of these stories already, and here’s what it boils down to: NOT ALL INSULIN IS ALIKE. Not everyone can take the cheapest insulin.

That’s true of most medications. I’m lucky enough that generic thyroid medication works for me, but it doesn’t work for everyone. That’s why we encourage you to speak out on these petitions.

We are deadly serious about these issues.