We accept standard form contracts when using social media, booking flights, opening a bank account, subscribing to a gym or renting a car. In all these cases, companies offer pre-drafted standardised agreements that are not negotiable.
At the same time, consumers are legally assumed to read the terms and conditions of their contracts. Because of this “duty to read”, consumers are held responsible for the written terms of their agreements, regardless of whether they read them or not.
While consumers have the legal burden to read their contracts, companies do not have a general duty to offer readable ones. As our research shows, most of them are incomprehensible.